1. Overview
This website is operated by HFZ38 Power, located in Dubai Hills.
By accessing our website and purchasing our ultra-thin power banks, you agree to be bound by these Terms of Service (“Terms”), including all policies referenced herein.
2. Eligibility
By using this site, you confirm that:
- You are at least 18 years old or have legal parental consent
- You have the legal capacity to enter into a binding contract
3. Products
We sell ultra-thin portable power banks designed for everyday use.
We make every effort to ensure product descriptions, images, and specifications are accurate. However, minor variations may occur.
We reserve the right to modify or discontinue products at any time.
4. Pricing & Payment
All prices are displayed in the currency indicated on the website.
We reserve the right to modify pricing at any time without prior notice.
Payment must be completed in full at checkout.
5. Order Acceptance
We reserve the right to refuse or cancel any order for reasons including:
- Product availability issues
- Errors in pricing or descriptions
- Suspected fraud or unauthorized transactions
6. Shipping & Delivery
We ship internationally.
Estimated delivery times are provided for reference only and are not guaranteed. Delays may occur due to:
- Carriers
- Customs clearance
- External factors beyond our control
Once shipped, HFZ38 Power is not responsible for carrier delays.
7. Right of Withdrawal (EU Customers) 🇪🇺
If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days of delivery, without providing a reason.
To be eligible:
- The product must be unused and in its original packaging
- You must contact us within the 14-day period
Refunds will be issued after the returned item is received and inspected.
Return shipping costs are the responsibility of the customer unless the item is defective.
8. Returns & Refunds
All other return requests are governed by our Refund Policy.
Refunds may be granted in cases such as:
- Defective or damaged products
- Items not matching the description
We reserve the right to request photo or video evidence before approving a return.
9. Chargebacks & Disputes ⚠️
Before initiating a chargeback, you agree to contact us at contact@hfz38.com to resolve the issue.
We reserve the right to dispute any chargeback with evidence, including:
- Proof of delivery
- Order confirmation
- Customer communication
Abusive or fraudulent chargebacks may result in account restrictions.
10. Warranty (Limited)
We provide a limited warranty of 30 days from the date of delivery covering manufacturing defects.
This warranty does not cover:
- Misuse or improper handling
- Normal wear and tear
- Damage caused by external factors
11. Product Use Disclaimer
Our products must be used according to instructions.
HFZ38 Power is not responsible for damages resulting from:
- Improper use
- Use with incompatible devices
- Unauthorized modifications
12. Limitation of Liability
To the fullest extent permitted by applicable law:
HFZ38 Power shall not be liable for any indirect, incidental, or consequential damages.
Our total liability shall not exceed the amount paid for the product.
⚠️ For EU customers, mandatory consumer protections may override some limitations.
13. No Warranties (Where Allowed)
Except where prohibited by law, all products are provided “as is” and “as available” without warranties of any kind.
This clause does not limit statutory rights applicable in certain jurisdictions (including the EU).
14. Intellectual Property
All content on this website is the property of HFZ38 Power and may not be used without permission.
15. Governing Law
These Terms shall be governed by applicable laws depending on the customer’s location.
For EU customers, local consumer protection laws apply.
16. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of any changes.
17. Contact
HFZ38 Power
Dubai
Email: contact@hfz38.com