1. Overview

At HFZ38 Power, we are committed to delivering your ultra-thin power banks as quickly and reliably as possible.

This Shipping Policy outlines how orders are processed, shipped, and delivered.

2. Order Processing Time

Orders are typically processed within 1 to 3 business days (Monday–Friday, excluding holidays).

During high-demand periods, processing times may be slightly extended.

Once your order has been processed, it will be shipped and you will receive a confirmation email with tracking information.

3. Shipping Times

Estimated delivery times vary depending on your location:

  • United States: 5–10 business days
  • Europe: 5–10 business days
  • International: 7–15 business days

⚠️ These are estimated delivery times and are not guaranteed.

Delays may occur due to:

  • Carrier issues
  • Customs processing
  • Weather conditions
  • High shipping volumes

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Occasionally, we may offer free shipping promotions, which will be clearly indicated on our website.

5. Tracking Orders

Once your order has shipped, you will receive a tracking number via email.

Please allow 24–72 hours for tracking updates to appear.

6. Customs, Duties & Taxes

For international orders, additional charges such as customs duties, taxes, or import fees may apply.

These charges are the responsibility of the customer and are not controlled by HFZ38 Power.

7. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

  • We are not responsible for lost packages
  • Reshipping fees may apply

8. Lost or Stolen Packages

If your package is marked as delivered but you did not receive it:

HFZ38 Power is not responsible for lost or stolen packages confirmed as delivered by the carrier.

However, we will do our best to assist you.

9. Delayed or Missing Orders

If your order has not arrived within the expected timeframe, please contact us.

We will investigate the issue with the carrier and provide assistance where possible.

10. Split Shipments

In some cases, your order may be shipped in multiple packages depending on product availability.

You will receive separate tracking numbers if this occurs.

11. Contact

For any questions regarding shipping and delivery:

HFZ38 Power
Dubai - United Arab Emirates
Email: contact@hfz38.com