1. General Policy

At HFZ38 Power, we are committed to delivering high-quality ultra-thin power banks.

This Refund Policy outlines the conditions under which cancellations, returns, refunds, and exchanges are accepted. By placing an order on our website, you agree to the terms below.

2. Order Cancellation

Orders may be cancelled within 2 hours of purchase by contacting us at contact@hfz38.com.

After this timeframe, cancellation requests may not be accepted if the order has already been processed or shipped.

A cancellation is only confirmed once you receive written confirmation from our team.

3. Returns, Refunds & Exchanges

We only accept returns and refunds under specific conditions to ensure product quality and fairness.

Eligible cases

You may request a return, refund, or exchange if:

  • The product is defective or damaged upon arrival
  • The request is made within 30 days of delivery
  • You provide proof of purchase
  • The item is returned in its original condition, packaging, and with all included accessories

We may request photo or video evidence before approving your claim.

Non-eligible cases

We do not accept returns or refunds for:

  • Change of mind
  • Incorrect use of the product
  • Normal wear and tear
  • Minor cosmetic damage that does not affect functionality
  • Unauthorized modifications

4. Return Process

Return Authorization

All returns must be approved in advance. To initiate a return, contact us at contact@hfz38.com.

Returns sent without prior approval may be refused.

Return Shipping

  • Customers are responsible for return shipping costs
  • We strongly recommend using a tracked shipping service
  • We are not responsible for lost or damaged returns without tracking

Return Address

The return address will be provided after your request has been approved.

5. International Orders, Customs & Fees

Customers are responsible for any customs duties, import taxes, or additional charges.

Shipping costs and customs fees are non-refundable.

Refunds will only be processed once the returned item has been received and inspected.

6. Inspection & Refunds

Once we receive your return:

  • The product will be inspected
  • You will be notified of approval or rejection

If approved, refunds will be issued to your original payment method within 14 business days.

If the return does not meet our requirements, the item may be sent back at your expense.

7. Exchanges

We replace items only if they are defective or damaged.

Exchange requests follow the same process as returns.

Delivery time for replacement items is typically 10–15 business days.

8. Sale Items

Items purchased on sale or with discounts may not be eligible for refunds unless defective.

9. Contact

For any questions regarding this policy, please contact:

HFZ38 Power
Dubai - United Arab Emirates
Email: contact@hfz38.com